Customer Service Representative

Your Next Part-Time Step in Pocatello

Fast Facts

• Status: New part-time opening (actively interviewing in Pocatello).
• Worksite: Pocatello, ID
• Employer: Target (Hiring for part-time roles in Pocatello)
• Experience: Entry-level friendly, with training in Pocatello.
• Part-Time Job in Pocatello: Customer Service Representative
• This part-time role in Pocatello is an excellent opportunity for professionals skilled in relevant skills.
• Our Target part-time team in Pocatello, ID is growing.
• Benefit from working part-time in Pocatello, a key hub for the Retail Operations industry.

Pay & Perks

• Compensation (Part-Time): $16-$19/Hour (approx. $20.9k/Year)
• Benefits: Eligible part-time team members may receive select benefits.
• Great option for students, parents, or those seeking extra income.

Position Scope

• Core objectives involve your professional skills in a part-time capacity in Retail Operations.

Turn Problems Into Positive Experiences

About Target

We believe that exceptional service defines the modern retail experience. The Customer Service Representative stationed at the Guest Services desk is the ultimate problem solver for our community. When you embark on an entry-level career in retail jobs with Target, you are joining a dedicated team committed to making things right. We pride ourselves on operational excellence, comprehensive training, and a deep-rooted culture of care.

Job Summary

We are actively seeking empathetic, patient, and highly organized individuals to join our frontline support team. As a Customer Service Representative, you will be trained to manage returns, exchanges, and digital order pickups. You will serve as an escalation point, delivering the signature joy and resolution that sets Target apart in the retail industry. This is a dynamic, engaging role for individuals who thrive on helping others and navigating complex situations.

Comprehensive Responsibilities

• Guest Solutions: Utilize rigorous training to respond to guest inquiries at the front desk, processing returns, exchanges, and defective merchandise claims accurately.
• Order Pickup & Drive Up: Support omnichannel operations by retrieving pre-picked online orders and delivering them to guests inside the store or safely out to their vehicles.
• Conflict Resolution: Act as the immediate problem solver for basic needs. You will navigate pricing discrepancies, manage interpersonal conflicts, and accommodate requests with empathy.
• Cash Management: Execute precise cash handling, issue merchandise return cards, and balance the customer service register at the end of shifts.

Industry-Leading Benefits & Salary

We ensure our problem-solvers are supported from day one:

• Salary: Competitive starting pay of $16.00 to $19.00 per hour based on previous customer service experience.
• Debt-Free Education: Access to our Guild Education program, offering 100% tuition-free undergraduate and certificate programs.
• Exclusive Discounts: 10% team member discount across the store, plus an additional 20% discount on wellness products.
• Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members.

Requirements & Qualifications

• Must be at least 18 years of age upon application.
• High School diploma or GED preferred; no prior customer service desk experience required as full training is provided.
• Must possess an incredibly resilient, patient personality and excellent verbal communication skills.
• Ability to stand for extended periods, multitask effectively, and handle high-pressure situations gracefully.