Customer Service Associate

Richmond Role Highlights

Role Essentials

• Hiring Organization: Target
• Location: Richmond, VA
• Status: New Richmond listing (actively interviewing).
• Career Level: Junior / Trainee.
• Role in Richmond: Customer Service Associate
• This Richmond-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Target team in Richmond, VA is growing.
• Benefit from working in Richmond, a key hub for the Retail Operations industry.

Salary and Benefits

• Compensation: $16-$19/Hour (approx. $38.2k/Year)
• Benefits: Eligible team members receive standard benefits.
• Clear growth pathways at our Richmond office.

Core Focus

• This role centers on your professional skills within the Retail Operations space in Richmond.

Be the Fixer They Can Count On

About Target

We are the experts our community trusts when they need help with their purchases. From processing a complicated return to ensuring a digital order is perfectly fulfilled, our mission is to deliver peace of mind. When you embark on an entry-level career in retail jobs with Target, you are joining a dedicated family defined by problem-solving and care. If you are seeking premier customer service jobs that will teach you the art of professional communication and retail operations, the Customer Service Associate role is your destination.

Job Summary

We are actively seeking detail-oriented, energetic, and highly reliable individuals to join our Guest Services team. As an entry-level Customer Service Associate, you will focus heavily on mastering our return protocols, digital order systems, and switchboard while delivering top-tier hospitality. You will serve as a brand ambassador, learning the signature techniques that set us apart in the retail industry. This is an engaging, hands-on role where you will see the immediate results of your work by turning a guest's frown into a smile.

Comprehensive Responsibilities

• Service Desk Management: Learn from our team leaders how to process complex returns, issue gift cards, and handle damaged merchandise securely.
• Guest Response: Utilize rigorous training to respond to shopper inquiries in person and over the phone, offering solutions, locating products, and transferring calls accurately.
• Drive Up Processing: Manage high-traffic Drive Up periods, ensuring every guest's order is staged quickly and delivered to their vehicle within the three-minute corporate metric.
• Front End Maintenance: Execute continuous organizational tasks behind the service desk, breaking down excess cardboard from returns and organizing the holding bins.
• Team Collaboration: Work seamlessly with the cashier team to jump on a register and provide backup checkout support when lines get too long.

Industry-Leading Benefits & Salary

We provide the foundation you need to launch a successful career:

• Paid Professional Path: Receive comprehensive, paid training to master Target's proprietary operational systems and service protocols.
• Exclusive Service Privileges: Generous 10% employee discount benefits for you and your immediate family on all store and online merchandise.
• Debt-Free Education: 100% tuition coverage for select degrees and certificates through the Guild Education platform.
• Supportive Environment: Work in a high-energy environment where your ability to de-escalate issues and help guests is noticed and appreciated immediately.

Requirements & Qualifications

• Must be at least 18 years of age upon application.
• High School diploma or GED required; no previous retail or customer service experience is necessary.
• Must possess a flexible schedule with the ability to work varying shifts including weekends.
• Ability to pass a background check, communicate clearly, and comfortably lift and maneuver up to 40 pounds repeatedly.