Customer Service Associate
Your Next Step in Rockford
Primary Details
- Position: Customer Service Associate (Based in Rockford)
- Apply your your professional skills skills at our Rockford location.
- Status: New Rockford listing (actively interviewing).
- Benefits: This role offers a competitive benefits package.
- Clear growth pathways at our Rockford office.
- Company: Target
- Pay: $13-$16/Hour (approx. $30.9k/Year)
- Location: Rockford, IL
- Required Experience: Entry-Level.
- This Rockford-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Target team in Rockford, IL is growing.
- Benefit from working in Rockford, a key hub for the Retail Operations industry.
Drive the Omnichannel Experience
About Target
Target’s digital shopping options have fundamentally shifted how our community buys what they need. The Customer Service Associate is the critical bridge between the digital order and the physical delivery. When you embark on an entry-level career in retail jobs with Target, you are joining a tech-enabled team dedicated to making life easier for our guests. If you want a customer service job that feels modern, fast-paced, and highly impactful, this is your perfect role.
Job Summary
We are actively seeking highly athletic, tech-savvy, and detail-oriented individuals to join our Guest Services and Drive Up team. As a Customer Service Associate, you will navigate the front-of-store hold spaces to finalize digital orders. You will serve as the engine of our digital fulfillment, delivering the signature speed and friendly hand-offs that set Target apart in the retail industry. This is an incredibly physical role where you will be walking and lifting constantly.
Comprehensive Responsibilities
- Order Hand-Offs: Monitor smart devices for arriving guests, rapidly retrieving their bagged orders from the coolers, freezers, and dry-hold shelves with extreme speed and accuracy.
- Drive Up Excellence: Run orders out to guest vehicles in the designated Drive Up spots, verifying names and safely loading merchandise into trunks while providing a warm greeting.
- Service Desk Support: Step in to process standard returns, exchanges, and answer store phone calls when the Drive Up queue is clear.
- Inventory Maintenance: Ensure the hold space remains perfectly organized, returning canceled orders to the sales floor (reshop) promptly.
Industry-Leading Benefits & Salary
Your speed and stamina are heavily rewarded:
- Salary: Competitive starting pay of $16.00 to $19.00 per hour.
- Debt-Free Education: Access to our Guild Education program, offering 100% tuition-free undergraduate and certificate programs.
- Exclusive Discounts: 10% team member discount across the store, plus an additional 20% discount on wellness products.
- Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members.
Requirements & Qualifications
- Must be at least 18 years of age upon application.
- No prior retail or customer service experience required—we will teach you the software and systems.
- Extreme physical stamina with the ability to walk continuously, bend, reach, and lift up to 40 pounds throughout an 8-hour shift.
- Comfortable working outdoors in various elements (rain, heat, snow) to deliver Drive Up orders, and thrives under tight time-based metrics.
Frequently Asked Questions
How much does the Customer Service Associate position pay at Target?
This role offers a pay range of $13 - $16. Actual compensation may vary based on experience, shift, and location within Rockford.
Where is this Customer Service Associate job located?
This position is based in Rockford, IL. Target has facilities throughout the region, but this specific opening is in Rockford.
Do I need prior experience to apply for this Customer Service Associate job?
No prior experience is required. Target provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What benefits does Target offer for this position?
Target provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Target offer tuition assistance or education benefits?
Yes, Target offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
What does a typical day look like as a Customer Service Associate?
A typical shift involves receiving, picking, packing, and sorting customer orders in Target's Rockford facility. You'll work with a team to meet daily fulfillment targets while following safety protocols.
