Customer Service Associate
Your Next Step in Rockville
Position: Customer Service Associate (Based in Rockville) Employer: Target (Hiring in Rockville) Worksite: Rockville, MD Status: New Rockville listing (actively interviewing). Required Experience: Entry-Level.
Salary: $14-$17/Hour (approx. $33.1k/Year) Benefits: This role offers a competitive benefits package. Stable workload with modern tooling and processes.
Day-to-Day
This role centers on your professional skills within the Retail Operations space in Rockville.
- This Rockville-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Target team in Rockville, MD is growing.
- Benefit from working in Rockville, a key hub for the Retail Operations industry.
Connect Guests with Digital Convenience
About Target
Target’s Order Pickup and Drive Up services have completely transformed the modern shopping experience. The Customer Service Associate managing these omnichannel hubs is the face of this digital convenience. When you embark on an entry-level career in retail jobs with Target, you are joining a fast-paced team dedicated to speed, accuracy, and making life easier for our community.
Job Summary
We are actively seeking highly athletic, fast-moving, and detail-oriented individuals to join our Guest Services and Fulfillment support team. As a Customer Service Associate, your primary focus will be delivering digital orders seamlessly to guests. You will serve as an essential service link, delivering the signature reliability that sets Target apart in the retail industry. This is an incredibly physical role where you will be on the move constantly, both indoors and outdoors.
Comprehensive Responsibilities
- Drive Up Delivery: Monitor the digital dashboard for arriving guests, rapidly retrieving their bagged orders from the hold space and delivering them safely to vehicles in the parking lot.
- Order Pickup (OPU): Manage the in-store pickup counter, verifying guest identification and handing off orders with a friendly, efficient demeanor.
- Return Processing: Assist the main service desk with processing digital and in-store returns during peak traffic periods, ensuring inventory is sorted correctly.
- Hold Space Organization: Keep the coolers, freezers, and dry-hold shelving meticulously organized so every order can be found in seconds.
Industry-Leading Benefits & Salary
Your speed and stamina are heavily rewarded:
- Salary: Competitive starting pay of $16.00 to $19.00 per hour.
- Debt-Free Education: Access to our Guild Education program, offering 100% tuition-free undergraduate and certificate programs.
- Exclusive Discounts: 10% team member discount across the store, plus an additional 20% discount on wellness products.
- Health Coverage: Comprehensive medical, dental, and vision insurance for eligible team members.
Requirements & Qualifications
- Must be at least 18 years of age upon application.
- No prior retail or fulfillment experience required—we will teach you the systems.
- Extreme physical stamina with the ability to walk continuously, bend, reach, and safely lift up to 40 pounds throughout an 8-hour shift.
- Comfortable working outdoors in various weather conditions to deliver Drive Up orders.
Frequently Asked Questions
How much does the Customer Service Associate position pay at Target?
This role offers a pay range of $14 - $17. Actual compensation may vary based on experience, shift, and location within Rockville.
Where is this Customer Service Associate job located?
This position is based in Rockville, MD. Target has facilities throughout the region, but this specific opening is in Rockville.
Do I need prior experience to apply for this Customer Service Associate job?
No prior experience is required. Target provides all necessary training for new hires. This is an entry-level opportunity open to candidates from all backgrounds.
What benefits does Target offer for this position?
Target provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does Target offer tuition assistance or education benefits?
Yes, Target offers tuition assistance or education benefits for eligible associates. These programs can help cover tuition, books, and fees toward degrees and certifications — check the listing or ask the employer for full details.
What does a typical day look like as a Customer Service Associate?
A typical shift involves receiving, picking, packing, and sorting customer orders in Target's Rockville facility. You'll work with a team to meet daily fulfillment targets while following safety protocols.
